General policy

Terms, refunds, and project responsibilities

This page summarizes the general framework. The approved quotation and project agreement remain authoritative for a specific engagement.

Scope and quotations

Project scope, deliverables, assumptions, timeline, and commercial terms are defined in the approved quotation. Changes may require a revised quotation and schedule.

Payments and project start

Work begins according to the payment and approval terms stated in the quotation. Materials or external services may be ordered only after the required approval.

Changes and cancellations

Requests that change requirements, quantity, materials, or approved design may affect cost and delivery. Cancellation and refund eligibility depend on completed work and committed project costs.

Delivery and acceptance

The client should review delivered files or physical outputs within the agreed review period and report any variance from the approved scope.

Intellectual property and supplied files

The client confirms the right to provide and use submitted files, designs, brands, and reference materials. Ownership of deliverables follows the approved agreement.

Contact

Questions about a quotation, delivery, or refund can be sent to [email protected] or discussed through the official phone and WhatsApp channels.